Refund policy

At JORAÉ, we want you to love your purchase. Please review our policy carefully before placing an order.


ALL SALES ARE FINAL ON PREORDERS

Due to the made-to-order nature of our preorder collections, all preorder purchases are final sale and cannot be canceled, refunded, or exchanged once production has begun.

By placing a preorder, you acknowledge and agree to the estimated production and shipping timelines provided at checkout.
⸻

 

RETURNS

We accept returns on eligible items within 7 days of delivery.

To qualify for a return, items must be:

  • Unworn
  • Unwashed
  • Free of stains, odors, or damage
  • In original condition with tags attached
  • Returned in original packaging when possible

Items that do not meet these requirements will be returned to the customer.

⸻

NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned or exchanged:

  • Preorder items
  • Limited-edition collections
  • Sale or clearance items
  • Gift cards
  • Customized or personalized products
  • Items marked Final Sale

⸻


EXCHANGES

At this time, JORAÉ does not guarantee exchanges due to limited inventory.

If an exchange is approved, it will be based on product availability.

⸻

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Order number
  • Photos of the item
  • Photos of the packaging (if applicable)


Once reviewed, we will provide a replacement or refund if eligible.

⸻

REFUNDS

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been approved.

Original shipping charges are non-refundable.

⸻
LOST OR STOLEN PACKAGES

 

JORAÉ is not responsible for lost, stolen, or delayed packages once they have been marked delivered by the shipping carrier.

If you experience a delivery issue, please contact the shipping carrier directly.

⸻

ORDER CANCELLATIONS

Orders may only be canceled within 24 hours of purchase.

After 24 hours, orders enter processing and cannot be modified or canceled.

Preorder purchases cannot be canceled once production begins.

⸻

CONTACT US

For return requests or questions regarding your order, please contact:


JORAÉ Customer Support

📧 JORAE1llc@gmail.com